Hyster enjoys a wonderful relationship with the majority of its clients due its focus on producing complete customer satisfaction through its world class production. Our goal is to foresee the needs of each and every customer in addition to deal with them with forklifts that provide the value, the performance and the reliability that they demand.
Hyster fully believes in starting with the customer. The company performs annual focus groups and offers on-going voice of customer research that is conducted both online as well as in the field. We have over 400 design engineers to translate that input into smart designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, so as to ensure the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests take place in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each and Every Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits actually hold all employees accountable for constant quality, along with the 5s workplace organization in place to help us attain it.
Hyster provides a variety of high quality features as standard with our products. By remaining committed to our focus on quality and safety, and by being innovative from start to finish, we offer some of the best material handling machines on the market. These are only some of the reasons why the corporation has become a leader in the business.